Staff Positions
Job Title: Chief Administrative Officer (CAO)
Reports to: Executive Director
Location: Springfield, Missouri
Employment Type: Full-time, Exempt
Organizational Overview:
Ozarks Counseling Center is a nonprofit community mental health agency committed to providing accessible, affordable, and compassionate mental health services to individuals and families in southwest Missouri.
Position Summary:
The Chief Administrative Officer (CAO) plays a big-picture and boots-on-the-ground role at Ozarks Counseling Center. This person keeps the clinic running behind the scenes—making sure systems are smooth, finances are in check, and staff have the support they need to do their best work.
From managing budgets and streamlining operations to building strong teams and improving workflows, the CAO helps turn vision into reality. It’s a role for someone who loves organizing the moving parts, solving problems, and helping a mission-driven organization grow and thrive.
If you're passionate about mental health, community impact, and creating a solid foundation that lets others shine, this role is for you.
Key Responsibilities:
Clinic Operations & Team Support
- Keep the clinic running smoothly day-to-day—overseeing everything from client scheduling and office procedures to resolving issues that pop up.
- Lead a team of administrative staff, providing guidance, support, and opportunities to learn and thrive.
- Make sure the client experience is seamless and professional from the first call to the last session.
Financial Management
- Handle all things money: paying bills, processing payroll, tracking expenses, and keeping detailed financial reports.
- Manage a budget, including donations and grants—ensuring every dollar is used wisely and transparently.
- Help the organization grow sustainably by boosting revenue and supporting smart financial planning.
Strategic Growth & Systems Building
- Work closely with leadership and the board to turn big ideas into real, achievable goals.
- Put better systems in place to support staff and serve more clients efficiently.
- Lead major improvements, like implementing an electronic health record system and expanding the team from 10 to nearly 30 employees.
Tech, Tools & Compliance
- Oversee the clinic’s use of technology, making sure our systems (like EHR and payroll) work reliably and securely.
- Stay on top of compliance, especially around HIPAA and risk management, to protect both staff and clients.
- Use data and insights to spot trends, solve problems, and make things better across the organization.
Board & Community Collaboration
- Partner with the Executive Director, board members, and funders to align priorities and share results.
- Play a behind-the-scenes role in fundraising and grant management by tracking budgets and reporting outcomes.
- Help build strong relationships that support the clinic’s mission and future.
Qualifications:
- Bachelor’s degree in business administration, nonprofit management, public health, or related field (Master’s preferred).
- Minimum 2 years of leadership experience in operations, HR, finance, or administration—preferably in a nonprofit or healthcare setting.
- Strong understanding of nonprofit finance.
- Proven leadership and team-building skills; experience managing diverse teams.
- Excellent communication, organizational, and analytical skills.
- Commitment to the mission and values of Ozarks Counseling Center.
Work Environment & Benefits:
- Fun, friendly, mission-driven team environment.
- Opportunities for professional growth and development.
- Great work-life balance with flexible scheduling and generous paid time off.
- Salary range $38,000 - $48,000 per year.
How to Apply:
Interested applicants should submit a resume and cover letter to occ@ozarkscounselingcenter.org. Applications will be accepted until the position is filled.