Our Staff

Administrative Staff

Andrea Bishop, MBA, MS, LPC
Executive Director & Clinical Director

Andrea originally completed her Master of Business Administration degree and eventually returned to Missouri State University to complete her Master of Clinical Psychology in 2009. As a Licensed Professional Counselor, and the Ozarks Counseling Centers Executive Director, she serves many roles throughout the Springfield community. Andrea leads a staff of 27 therapist and administrative support to provide approximately 12,000 hours of counseling to more than 1,800 individuals a year. Bishop teaches graduate psychology classes at Missouri State University and has volunteered at several organizations, including the Junior League of Springfield and Springfield Public Schools. She also owns Knightsbridge Consulting LLC, a small private practice, and advises other therapists with an entrepreneurial bent about starting a business. 


Jackie King, MA
Chief Administrative Officer 

Jackie completed her Master of Arts in Community Psychology and Social Change from Penn State Harrisburg in 2008. Prior to that she graduated summa cum laude and with honors from Drury University where she pursued a degree in psychology, sociology, and global studies. Jackie has always been interested in helping others and has a particular passion for social justice issues including advocating for access to affordable healthcare. Whereas the therapy staff at Ozarks Counseling Center focuses on individual treatment, she is interested in impacting change at the organizational and community level which makes her employment with the agency since 2013 a perfect fit. Jackie directly manages all administrative support staff and is responsible for all day-to-day operations of the clinic. She works closely with all staff to ensure Ozarks Counseling Center can continue to stay true to the mission and serve as many people as possible in our area with quality mental healthcare. Jackie is also a certified yoga teacher (RYT200) and has offered free introductory workshops for interested clients. 

Clarissa French
Billing & Marketing Specialist

Counseling Staff

Shelby Benz, MS, PLPC

Theresa Bettmann, MSW, LSCW | EMDR Trained

Theresa completed her MSW at Missouri State University in 2015.  She is a trained EMDR counselor. Theresa has completed her professional Canine Assisted Intervention Specialist (CAIS) certificate in 2019 and Animal and Human Health Certificate in 2017, both through the University of Denver.  Theresa utilizes play therapy with children beginning at age 3 years, and enjoys working with adolescents and adults using several different therapeutic disciplines including: EMDR, cognitive behavioral therapy (CBT), solution-focused approaches, experiential concepts, and Animal Assisted Interventions (AAI).


Erica Boan, MACL, LPC

Erica earned a Master of Arts in Clinical Psychology from the Forest Institute of Professional Psychology in 2014. As a Licensed Professional Counselor, Erica provides individual, couples, and family counseling. She works with children, adolescents and adults. Erica sees clients dealing with a variety of concerns including: anxiety, depression, self-harm, sexual disorders, relationship issues, and those struggling with identity, and the gender diverse client. She tends to focus on cognitive behavior therapy (CBT) but has a wide range of experience with alternative counseling techniques including Gestault, art therapy and solutions focused approaches. She has pursued post-graduate training in TF-CBT for ages 4-17, CPT (Cognitive Processing Therapy) for trauma treatment, and Somatic Integration and Processing.  

Madison Brawley, MS, NCC, LPC | EMDR Trained 

Madison completed her Master of Science degree in Mental Health Counseling from Missouri State University in 2017. Madison is also a National Certified Counseling and became a trained EMDR counselor in 2019. She initially became interested in counseling after losing her stepfather to suicide at the age of 12 and finding it was difficult to find people who were comfortable discussing it with her. Once becoming an adult, she decided she wanted to help prevent others from having to go through something like that alone. This gives her a unique perspective that can help clients feel better understood. As a Licensed Professional Counselor, Madison provides individual counseling with adolescents and adults. She sees clients for a variety of concerns including anxiety, depression, grief, self-harm, personality disorders, women’s issues, and LGBTQ+ issues. Madison primarily focuses on Person-Centered and EMDR counseling. She is interested in helping others overcome struggles and find meaning to have a happier and more fulfilling life. 

Sue Cupka Head, MSW, LCSW

Sarah Fry, MS, LPC, NCC | EMDR Trained

Sarah earned her Master of Science in Mental Health Counseling from Missouri State University in 2017. She sees clients of all ages for a variety of concerns, including anxiety, depression, stress, parenting, relationship issues, trauma, and abuse. She has specialized training in Child-Centered Play Therapy and EMDR. Her approach is client-centered, trauma-informed, and adaptable to meet the needs of the client.

Joshua Holland, Pharm.D., BCPP, LPC | EMDR Trained

Joshua has trained as both a pharmacist and a counselor. He graduated from North Dakota State University in 2008 with a PharmD and came to work at CoxHealth in Springfield, MO. He worked as a psychiatric pharmacist for CoxHealth for 9 years and during that time became a Board Certified Psychiatric Pharmacist. He also obtained his Masters in Mental Health Counseling from Missouri State University in 2017 and began working at Ozarks Counseling Center that same year. In 2021, he completed training in Somatic Integration and Processing as well as, EMDR from the Beyond Healing Institute in Springfield. He believes in the SIP approach that all people are looking to be seen and heard in a way that feels safe. He likes to utilize his training in these areas to help individuals and couples better understand the way they are being affected by their environment, physically and mentally, and the ways in which they have learned to manage their emotional and physical safety.

Terry King, MS, LPC

Rebecca Morgan, MS, PLMFT

Rebecca earned her Master in Marriage and Family Therapy from North Central University in 2019. She provides counseling to couples, families, and individuals. Rebecca’s focus is providing support with communication within couples and families to obtain healthy boundaries. Additionally, She provides support through emotionally focused therapy, solution focused therapy, and needed social skills for life circumstances. Communication is key in life and Rebecca is here to help you with effectively focusing on the ability to do so. She was drawn to counseling so she could give back to the community  she loves and so that no one struggles alone. She believes there is a power in being heard with a focus on providing needed techniques to create self identification.  

Kevin Pittenger, MS, LPC, NCC & Clinical Supervisor | EMDR Trained

Kevin earned a Master of Science in Mental Health Counseling from Missouri State University in 2012. As a Licensed Professional Counselor, Kevin provides individual, couples, and family counseling to children (age 2 and above), adolescents, and adults. Kevin sees clients for a variety of concerns including: anxiety, depression, grief, relationship issues, divorce, and anger management. Additionally, Kevin has specialized training and experience in play therapy as well as a wide range of techniques/approaches. I came to counseling seeking to better understand myself and how I relate to others. This is how I approach the counseling process with new clients. I want to understand the dynamics of how we connect with each other as human beings and then be able to provide healing experiences through out connection in counseling sessions. The more interconnection we experience in that setting, the better we understand each other and the systems that create our world around us. 

Scott Robinson, MS, PLPC

Scott earned a Master of Science in Mental Health Counseling from Missouri State University in 2021. As a Provisionally Licensed Professional Counselor, he focuses on individual and couples counseling. He works with children, adolescents, and adults. Scott works well with clients who struggle with anxiety, depression, self-harm, trauma, personality disorders, relationship issues, and those struggling with identity. He focuses specifically on person-centered therapy, existential therapy, mindfulness, and behavioral therapies. His goal in counseling is to create a safe and non-judgmental environment that will promote trust, healing, and a deeper understanding to ones self to build a foundation to grow from. 

Heather Stephens-Cantu, MS, PLPC | EMDR Trained

Heather earned her Master’s degree in Clinical Psychology from Missouri State University in the summer of 2020 after completing a Bachelor’s in Psychology in 2017. Heather is an EMDR trained therapist who also utilizes a variety of other approaches including client-centered, solution-focused, and cognitive behavior therapy in treatment that is tailored to each client’s individual needs. Heather sees adolescents, adults, and couples seeking therapy for a variety of reasons including trauma, relationship distress, anxiety, depression, grief, and personal growth. She partners with clients in creating safety, gaining insight, and building new skills through a combination of psychoeducation (to understand the why and normalize learned responses), processing (helping clients integrate their experiences cognitively, emotionally, and somatically), and empathy (in the therapy relationship and in the client’s relationship to themselves). 

Tara Williams, MS, PLPC, NCC | EMDR Trained

Tara earned her Master of Science in Mental Health Counseling from Missouri State University in 2020. She is a National Certified Provisional Licensed Professional Counselor. Tara has experience with adolescents, adults, couples, LGBTQ+, and highly sensitive people (HSP) for a variety of concerns including depression, anxiety, trauma, grief, relationship issues, parenting, divorce, domestic violence, victim of crime, and religious abuse. Tara also provides play therapy for children 3-years-old and up. She is trained in EMDR and in Somatic Integration and Processing (SIP I & II). Tara utilizes person-centered, SIP, solution-focused, psychoeducation, polyvagal, CBT, EMDR, play, and art therapy in her therapeutic approach with clients. 

Tara was inspired to start her counseling career while working as a legal assistant with a caseload in sexual assault, child abuse, domestic violence, and homicide in a prosecutor’s office. After encountering so many hurting people, she knew she needed to learn to help on a deeper level. She started graduate school in mental health counseling and became a victim advocate for assault, elder abuse, and domestic violence. Tara has experience with the court system, crisis intervention, and counseling as well as an understanding of the cycle of psychological abuse. Tara believes we all have had experiences that embed itself within our mind and body, and everyone would benefit from having a safe, confidential space they can speak about and process what has happened to them. It is important to make sense of our story, understand the why of our behavior, learn to trust and tune into our own intelligence about our body and mind. This will create a beautiful roadmap for healing and navigating what life brings.